Key Performance Indicators

Corporate responsibility

Table of Key Performance Indicators - EMEA

All figures are as at 31 December

 

2017

2016

2015

2014

Responsible Partner

   

 

 

Client Sentiment Index1

74.5

81.4

80.2

72.5

Customer Satisfaction (post-call satisfaction survey)

95%

96%

97%

92%

Responsible Investor

   

 

 

Total number of meetings opposing management on at least one item (%)

776 (63%)

829 (62%)

784 (57%)

667 (48%)

Total number of shareholder meetings

1231

1329

1349

1337

AUM with responsible investment criteria

$14.37bn

$12bn

$10bn

$10bn

Responsible Employer

   

 

 

Number of training hours per employee per year

12.5

9

12

9

Employee engagement survey response rate

89%

82%

85%

72%

Women on company board2

40%

33%

22%

22%

Women on Business Management Committee (Exec-Co)

40%

29%

24%

11%

Women in senior management (Executive level)

17%

20%

19%

16%

Women investment professionals

27%

29%

28%

29%

Women employees in total

36%

36%

37%

37%

Gender pay gap3

Mean: 29.1%
Median: 25.4%

     

Bonus pay gap3

Mean: 69.1%
Median: 66.4%

     

Responsible Citizen

   

 

 

Corporate donations to charity

£252,5904

£258,372

£224,000

£240,000

Employees participating in payroll giving (UK only)

3.4%

7.92%

8%

8%

Employees taking part in organised volunteering

49%

45%

27%

21%

Co2 emissions per employee (scope 1&2 including business travel only)5

2.36%

4.28%

5.09

6.12

Water use (m3)6

1,109

1,012

1,094

8,164.62

 

1 Historic values have been revised to reflect an amendment to the index calculation methodology during 2017.
2 Threadneedle Asset Management SARL.
3 Threadneedle Management Services Limited is the UK employing entity for Columbia Threadneedle Investment's UK business. Data is for the year up to April 2017.
4 Comprises £243,590 from Columbia Threadneedle Foundation and £9,000 via additional donations.
5 Figure from 2014 applies to previous London Head Office address (60 St Mary Axe) where majority of EMEA employees were based as at 31 Dec 2014.
6 In 2015 we moved to new premises in Canon Place, London, where the majority of water use is part of the standard service charge and not metered. As such the figures are only the water use directly on out premises (hence the perceived large reduction in consumption over the prior year).