Responsible business

Key performance indicators

Table of Key Performance Indicators - EMEA

All figures are as at 31 December

Responsible Partner
2020
2019
2018
2017
2016
Responsible Partner
Customer Satisfaction (post-call satisfaction survey)
98%
97%
97%
95%
96%
Quality of service
Good (3 out of 4 stars)
Good (3 out of 4 stars)
N/a
N/a
N/a
Percentage of funds providing “good” or “outstanding” value
75%
51%
N/a
N/a
N/a
Percentage of funds with lower fees vs. competitors
65%
50%
N/a
N/a
N/a
Responsible Investor
AUM with responsible investment criteria
$33.8bn
$32.7bn
$28.8bn
$14.37bn
$12bn
Total number of shareholder meetings
1,026
1,022
1,123
1,231
1,329
Meetings opposing management on at least one item
50%
53%
55%
63%
62%
Responsible Employer
Number of training hours per employee per year
12
11
13
12.5
9
Employee engagement survey response rate
77%
86%
72%
89%
82%
Women on company board¹
36%
44%
45%
40%
33%
Women on Business Management Committee (Exec-Co)
33%
36%
42%
40%
29%
Women in senior management (Executive level)
18%
18%
20%
17%
20%
Women investment professionals
35%
32%
26%
27%
29%
Women employees in total
39%
39%
37%
36%
36%
Gender pay gap²
Mean: 29.2%
Median: 27.5%
Mean: 30.4%
Median: 27.8%
Mean: 30.9%
Median: 25.4%
Mean: 29.1%
Median: 25.4%
N/A
Bonus pay gap²
Mean: 61.2%
Median: 62.4%
Mean: 68.7%
Median: 65.0%
Mean: 68.2%
Median: 59.3%
Mean: 69.1%
Median: 66.4%
N/A
Responsible Citizen
Corporate donations to charity³
£299,067
£266,754
£256,737
£252,590
£258,372
Employees participating in payroll giving (UK only)
4.9%
4.3%
4.5%
3.4%
7.9%
Employees taking part in organised volunteering
c.10%4
50%
49%
49%
45%
Tonnes of CO2 emissions per FTE: Scope 1, 2 and 3 (market based)
0.42
1.35
1.65
1.41
1.72
Water use (m3)
568
1,252
1,233
1,109
1,012

1 Threadneedle Asset Management SARL

2 Threadneedle Management Services Limited is the UK employing entity for Columbia Threadneedle Investment’s UK business. Pay gap data is based on hourly rates as at 5 April, bonus gap data is for the 12 months to 5 April.

3 Comprises donations from Columbia Threadneedle Foundation and additional corporate donations.
4 During the calendar year 2020, our organised corporate volunteering was impacted by Covid-19 lockdown.